Everybody who has ever had a miscommunication, please raise
their hands. OK, everybody with their hands raised can read
the rest of this.
Miscommunication is the biggest single issue that is going
to "make or break" your efforts to succeed in the
marketplace. It's also the single biggest problem that is going
to be responsible for you "getting flack" on the job
or getting into someone's "bad books". What
you are going to run into time and time again on the job is
someone who is not going to listen to what you are trying to
say, because they think they "already know" what you
Yes, this sounds really stupid, but it's a stupid world.
The Bible tells us this (actually, the Bible doesn't use "stupid"
except in the newer translations. The Bible calls people who
don't listen "fools")
The Bible also teaches us that only a man can know what's in
his own heart (or her own heart) and the Spirit of God also
knows what's in your heart. That means that the other
6.5 billion people on the face of the earth are not going to
know exactly what you mean. When this happens with a co-worker
then friction and stress results and who needs more stress?
When this happens with your supervisor or your boss, then this
hurts your chances to advance in the work place - and this conference
is all about you "advancing" in your career. So ,
unless you can incorporate some very effective communication
tools into your corporate "tool box" to learn to use
on the job, then miscommunication is going to cause you stress,
and prevent you from getting "ahead" in terms of raises,
promotions and advancement. But we want to equip your communication
toolbox for you and that's part of what this conference is all
Here are just 4 examples of communication "potholes"
you will run into every week (and sometimes every day on the
job) This conference will teach you how to avoid
falling into these "potholes of communication".
1. Non Definitive Communication
You supervisor shouts at you from across the room "Hey
- go over there and get that thing and put it over here."
And then the supervisor disappears into some back room or walks
away with other employees. You are now left to go over "there"
where ever there is, and get that "thing" whatever
that thing is, and then put it over "here" except
you can't tell the difference between "here" and "there"
and the supervisor is "nowhere" to be seen, so you
do the best you can....and....guess what happens?
You get reamed out because you picked the wrong "thing"
and your idea of "here" was the supervisor's idea
of "there" and when it comes to trying to explain
yourself to the supervisor, you just get "nowhere"
because your supervisor, is, after all, the SUPERVISOR and he
can do no wrong.
How do you avoid this problem from happening to you?
You are asked a question by someone higher up the food chain
than you (like your manager or the boss) and as you start to
answer, he cuts you off and starts pointing out all the problems
with what you're saying. Except you haven't finished talking
yet... but that doesn't stop the boss from already "assuming"
that he knows what you are trying to say, which is pretty "stupid"
because you haven't even finished speaking because he interrupted
you. But that doesn't matter to certain types of
people and often these types of people somehow end up in positions
of authority over you, and they think they "know"
what you mean, so they just cut you off, cut you down, and then
cut you up. Frustrating??? Oh yeah
But how do you deal with this?
3. The Omniscience Factor
Omniscience is just a 4 syllable word for know-it-all (but
it sounds a lot more polite). Omniscience only occurs with One
Person - God. Unfortunately, some people act like they
think they are "god" so when it comes to communication
so they will only listen to a few words of what you say, then
in "their infinite wisdom" they will think "I
got the gist of it" and they will jump to their own conclusions
of what you are going to say next, or what you mean to say (even
if you have not had the opportunity to say it). Usually,
this leads to the person who feels they are omniscient to making
a judgment call about what the problem is, how to deal with
it, or how not to deal with it, or just not to deal with it
all and completely ignore whatever you have to share that might
actually be helpful to dealing with whatever you are communicating
about. This problem is very similar to "assuming"
and problem relates to the same underlying factor - the other
party just isn't "listening" to what you are saying.
But if they don't listen, then they will jump to conclusions
that are (usually) inaccurate and things get bogged down, screwed
up, or things that need to happen - don't.
The trouble is - you are the one who gets in trouble when things
don't get done.
How do you deal with someone who acts like they already know
what you are going to say and then because they have the authority
in the workplace to "make decisions" will make the
4. Lazy Communication ( also known as "Non
You know you are being the victim of "Non Communication"
when something doesn't get done and the next thing you know
is someone else is pointing the finger at you saying "But
she (he) was suppose to do it".
Except nobody told you...but you are still left on the hook
and left out to dry. AAAARRRRGGGGHHHH !!!!!!!
What makes this even more frustrating is when you try to defend
yourself and say "I didn't know I was suppose to do that"
and then the person who is in authority over you like your shift
supervisor, the foreman or the department head says "You
should have known". What's interesting about
this problem, is that the person pointing the finger of blame
at you, is actually expecting you to be "omniscient"
and be able to read their minds and somehow have "known"
you were suppose to do something that nobody told you to do.
It's like suddenly part of your job description is to be a psychic.
How can you get your job description and your expectations
clearly spelled out, so you know what you are
suppose to do, so you know what you are responsible for, and
so does everybody else so that you can do what you're suppose
to do, without getting in hot water for not doing what nobody
told you to do?
If any of these 4 problem areas of miscommunication (and we
have more than just these 4 ) describe problems that you have
experienced on the job and they have caused you stress, aggravation
and have prevented you from getting ahead as you try to advance
your career, then this conference is gong to be a major blessing